Shipping Policy

At Valentina & Elise, we take great care in crafting your meaningful jewellery

— and getting it to you safely and quickly is just as important.

Processing Time

Each order is handmade with love and care. Please allow 3–5 business days for us to carefully prepare your piece before it ships.

Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: 5–10 business days

• Expedited Shipping: 2–4 business days

• International Shipping: 7–21 business days (varies by destination)

Delivery times are estimates and may vary due to carrier delays or customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method you choose. We occasionally offer free shipping promotions — sign up for our newsletter to stay updated!

Order Tracking

Once your order ships, we’ll send you a tracking number via email so you can follow your jewellery’s journey from our hands to yours.

Lost or Delayed Packages

If your order hasn’t arrived within the expected timeframe, please contact us at  info@valentina-elise.com — we’re here to help and will work with the carrier to resolve the issue.