Terms & Conditions

These Terms & Conditions apply to all purchases made through the Valentina & Elise website. By placing an order with us, you agree to the terms outlined below. Please read them carefully before completing your purchase.

Valentina & Elise Email: support@valentinaelise.com Website: valentina&elise.com

1. Applicability By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all products, services, and transactions offered through our website.

2. Product Information We make every effort to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, minor errors or inaccuracies may occasionally occur. If you notice any discrepancies, please contact us at support@valentinaelise.com and we will do our best to resolve this promptly.

3. Ordering & Payment

  • Orders are processed upon receipt of full payment
  • Available payment methods may vary depending on your location
  • Customers are responsible for checking which payment methods are available in their region
  • All prices are listed in USD and are subject to change without prior notice

4. Processing & Delivery We work hard to get your order to you as quickly as possible. Please take note of the following timeframes:

  • Processing time: 1–3 business days
  • Shipping time: 3–7 business days depending on your location
  • Orders are shipped directly from our fulfillment partner
  • Delivery times are estimates and may vary due to circumstances beyond our control

5. Returns & Cancellations For full details on our return and cancellation policy, please refer to our dedicated Return Policy page. We encourage all customers to read this carefully before making a purchase.

6. Liability

  • Valentina & Elise is not responsible for loss or damage during shipping if the tracking confirms that the package has been delivered to the address provided
  • It is the customer's responsibility to ensure the correct shipping address is entered at checkout
  • In the event of a missing or damaged package, please contact us at support@valentinaelise.com and we will do our best to assist you

7. Intellectual Property All content on our website, including but not limited to text, photographs, logos, and graphics, is the property of Valentina & Elise Fashion Co. and may not be copied, reproduced, or used without our prior written permission.

8. Complaints We take all customer feedback seriously. If you have a complaint, please contact us in writing at support@valentinaelise.com. We aim to respond to all complaints within 5 business days and will do our best to find a fair and satisfactory solution.

9. Applicable Law These Terms & Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms shall be subject to the jurisdiction of the applicable courts.

10. Contact For any questions regarding these Terms & Conditions, please reach out to us:

Valentina & Elise Email: support@valentinaelise.com

We are happy to help and aim to respond within 1–2 business days.

These Terms & Conditions were last updated in 2024 and are subject to change without prior notice.